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Privacy Policy
Last Updated: June 3, 2026
Your privacy is important to us. This policy explains how Crystal Facility Solutions collects, uses, and protects your personal information when you use our website or request our services.
1. Information We Collect
When you fill out our quote request forms or contact us, we may collect the following information:
- Personal Information: Name, email address, phone number
- Organization Details: Company or school name
- Service Information: Type of service requested, property size, facility details
- Transportation Details: Pick-up/drop-off locations, dates, number of passengers (for transportation quotes only)
- Additional Notes: Any specific requirements or messages you provide
2. Why We Collect This Information
We collect this information solely to:
- Respond to your service inquiries and quote requests
- Provide accurate pricing and service recommendations
- Contact you regarding your request (via email or phone)
- Schedule and coordinate services
- Improve our services based on customer feedback
3. How We Protect Your Information
We take reasonable measures to protect your personal information:
- Form submissions are processed securely through EmailJS
- We do not store sensitive payment information on our servers
- Access to customer data is limited to authorized staff only
- We regularly review our data handling practices
4. Third-Party Services
We use the following third-party services to process your information:
- EmailJS: Used to deliver form submissions to our email inbox. EmailJS processes the form data temporarily to send the email and does not retain your data long-term. EmailJS Privacy Policy
- GitHub Pages: Our website is hosted on GitHub Pages. GitHub Privacy Statement
5. Data Sharing & Selling
We do not sell, rent, or trade your personal information to third parties. We do not share your information with marketers or advertisers. Your data is used only for the purpose of providing the services you request.
6. How Long We Keep Your Information
We retain your information for as long as necessary to:
- Complete the service request you submitted
- Comply with legal obligations
- Resolve any disputes
Typically, customer inquiry data is retained for up to 2 years unless you request deletion.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of future communications
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
10. Spam Protection
We implement basic spam protection measures on our forms, including hidden honeypot fields and rate limiting, to prevent automated submissions.